Zoho | Technical Support Engineers – Multiple Locations in Tamil Nadu

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About the Opportunity

We are hiring Customer Support Executives (Voice Process) to join our dynamic support team. If you have excellent communication skills and a passion for delivering exceptional customer service, this is the perfect opportunity for you! We are looking for enthusiastic candidates who are ready to work in night shifts and provide voice-based support to international or domestic customers.

📌 Locations: Chennai, Salem, Coimbatore, Tirunelveli, Madurai

Job Description :-
Company:Zoho
Job Role:Technical Support Engineers
Batches:2021-2025
Degree:Bachelor’s/Master’s degree
Experience:Freshers/Experienced
Location:Tamilnadu, INDIA
CTC/Salary:INR 4.5-7 LPA (Expected)

Key Responsibilities

✅ Provide voice-based support (inbound/outbound) to international and domestic customers over the phone
✅ Build rapport with customers through confident and clear communication
✅ Focus on customer satisfaction and ensure first-time resolution of queries
✅ Engage with technical teams for quicker resolution of technical concerns
✅ Collaborate with technical content teams to identify and address gaps in help modules
✅ Deliver quality support while adhering to company guidelines and policies
✅ Adapt to night shift work schedules as required

Desired Candidate Profile

🌟 Excellent verbal communication skills in English (other languages a plus)
🌟 Strong customer service orientation with the ability to handle calls effectively
🌟 Willingness to work night shifts and handle international/domestic customers
🌟 Ability to work collaboratively with technical and non-technical teams
🌟 Prior experience in voice-based customer support is preferred but freshers are welcome to apply

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Why Join Us?

✨ Opportunity to work in a growing and supportive environment
✨ Gain experience in international and domestic customer interaction
✨ Competitive compensation with shift allowances
✨ Career growth opportunities across locations

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