Job description
Job description
Mega walk-in drive only for freshers.
Key Responsibilities:
- Content Analysis: Review and categorize high volumes of user reviews to determine sentiment, relevance, and compliance with global policies.
- Spam Detection: Identify patterns of “Non-Genuine” content, including bot-generated reviews, promotional spam, and “Blanket Negativity” (e.g., “they are good at nothing”) that lacks context.
- Nuance Mapping: Distinguish between a “Subjective Opinion” (which stays) and “Harassment or Hate Speech” (which must be removed).
- Contextual Auditing: Verify if a review is “Out of Sight/View” due to a technical mapping error or if it is a legitimate complaint about a physical business location.
- Data Labeling: Maintain high-precision labeling to help train AI models in recognizing spam patterns across multiple languages and regions.
Required Skills & Qualifications:
- High Reading Comprehension: Ability to interpret subtext, sarcasm, and cultural nuances in written English (and/or local languages).
- Critical Thinking: You must be able to ask, “Does this review actually describe a consumer experience, or is it noise?”
- Attention to Detail: Ability to spot repetitive phrasing or “copy-paste” patterns that signal a coordinated spam campaign.
- Policy Adherence: Ability to set aside personal bias and follow a strict set of “Source of Truth” guidelines for content removal.
- Efficiency: Comfortable working in a high-volume, fast-paced environment with specific daily throughput targets.
Job Description:
- Working on the moderation of the listings and making sure > 98% accuracy is maintained
- Making sure the listing are completed within the defined SLA/TAT time
- Should be able to work independently and understand his/her performance metrics
- Track his/her own performance need improvise based on the business requirement
- Should be able to manage his / her own performance
- Need to be very judgmental in order to make sure that the correct information updated on the map front
- Should be focused to achieve 100% user satisfaction and zero client or customer escalations.
Pursuing candidates are not eligible
Please carry 1 copy of resume along with original pan card
Role:
Non Voice – Other
Industry Type:
BPM / BPO
Department:
Customer Success, Service & Operations
Employment Type:
Full Time, Permanent Role
Category:
Non Voice
Education UG:
Any Graduate
Key Skills
- Content Moderation
- Content Review
Time and Venue
16th October , 10.30 AM – 12.00 PM
Survey No. 62/1A, Qutubullapur Mandal, Bahadurpally Village, Medchal-Malkajgiri/Ranga Reddy District, Hyderabad, Telangana, 500043
Contact – Saikiran
Job description
Associate Customer Support – Voice | Hyderabad
Work Location: Hitech City, Hyderabad
Salary: 2.0 – 3.0 LPA
Qualification: Intermediate/Graduate
Languages: English & Hindi Mandatory + Any Regional Language
Work Mode: Work from Office | 5 Days Working | Rotational Shifts
Strong communication skills
Inbound & Outbound Customer Support
Freshers & Experienced can apply
Contact: Srivani – 8125968936
Kamant.Srivani1@TechMahindra.comRole:
Customer Retention – Voice / Blended
Industry Type:
BPM / BPO
Department:
Customer Success, Service & Operations
Employment Type:
Full Time, PermanentRole Category:
Voice / Blended
EducationUG:
Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Excellent Communication in English
Voice Process
Hindi Call Center
Communication Skills
Inbound
Walk-in || Mega Hiring -Customer Support Executive Banking Process
Tech Mahindra
0 – 2 years
2-3 Lacs P.A.
Hyderabad
Time and Venue
14th October – 21st October , 9.30 AM – 1.30 PM
Pranava One 5th Floor Tech Mahindra Beside of Irrumanzil Metro Station
Contact – Srivani ( 8125968936 )