The Role
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you’ll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
We are hiring a Level 1 Technical Support Specialist to provide first-line technical support to B2B clients. The role focuses on quick problem determination, troubleshooting, and delivering excellent customer service within defined SLAs.
Job Description :-
| Company: | Kyndryl |
| Job Role: | Technical Support Specialist |
| Batches: | 2021-2026 |
| Degree: | Bachelor’s degree |
| Experience: | Freshers/Experienced |
| Location: | Hyderabad, India |
| CTC/Salary: | INR 4.5-9 LPA (Expected) |
Key Responsibilities
- Deliver Level 1 support for hardware, software, and services as per contract.
- Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking
- (VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack).
- Handle password resets, entitlement checks, and incident logging in ticketing tools.
- Escalate issues to appropriate teams while acting as the client’s advocate.
- Manage service outages and update status messages.
- Maintain software license and hardware inventory records.
- Meet SLAs, SLOs, and KPIs with high customer satisfaction.
Required Skills
- Excellent verbal & written English communication
- Strong customer service and troubleshooting skills
- Knowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and
- Collaboration tools
- Familiarity with IT ticketing systems
- Multilingual ability is a plus
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you’ll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You’ll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky’s the limit.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
BCA and BSc B.com.(Computer Science)
Required Technical and Professional Expertise
•Experience with Cisco Nexus and IOS technologies
•Experience with F5 ASM and LTM configuration and troubleshooting
Preferred Technical and Professional Experience
•Cisco certified
•Experience with network automation/scripting.
Apply Through This Link: Click Here
Join our Telegram group: Click here
Follow us on Instagram: Click here
Follow us on WhatsApp: Click here