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Customer Service New Associate – Voice Process| Accenture India

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Location: Bengaluru
Employment Type: Full-Time
Experience Required: 0-2 Years
Qualification: Any Graduate
Shift Type: Rotational Shifts
Industry: BPO / Customer Support / ITES

About Accenture

Accenture is a global professional services company renowned for its capabilities in digital transformation, cloud, and cybersecurity. With unmatched experience and specialized expertise across more than 40 industries, we offer end-to-end services in Strategy & Consulting, Technology, Operations, and Accenture Song. Powered by the world’s largest network of Advanced Technology and Intelligent Operations centers, our 699,000+ professionals serve clients in over 120 countries—delivering on the promise of technology and human ingenuity.

Job Description :-
Company Name:Accenture
Job Role:New Associate
Experience:Freshers(0-2yrs)
Location:Bangalore, India
CTC/Salary:INR 4.5-8 LPA (Expected)

Role Overview

We are hiring for the role of Customer Service New Associate – Voice Process. This is an excellent opportunity for recent graduates or professionals with up to one year of experience looking to build a career in customer service. As part of Accenture’s Customer Support vertical, you will be responsible for handling customer queries, resolving issues, and ensuring a seamless and satisfactory customer experience through inbound voice support.

Key Responsibilities

  • Manage and resolve customer inquiries via voice calls efficiently and professionally.
  • Handle escalations and complaints with a focus on customer satisfaction and timely resolution.
  • Ensure all service-level agreements (SLAs) are met, and issues are resolved within the expected time frame.
  • Follow standard procedures and guidelines to handle and document customer interactions.
  • Collaborate within a team, adhering to daily targets and performance metrics.
  • Contribute as an individual contributor under close supervision, handling a defined scope of work.
  • Adapt to rotational shifts based on business requirements.

What We’re Looking For

  • Strong communication and interpersonal skills.
  • Fluent in spoken English (or other regional languages as required).
  • A customer-focused attitude with a problem-solving mindset.
  • Basic understanding of customer service metrics and best practices.
  • Ability to follow instructions and adapt to a structured environment.
  • Willingness to work in rotational shifts and handle voice-based interactions.

Preferred Skills

  • Voice-based customer support experience (inbound/outbound).
  • Familiarity with contact center tools and systems.
  • Flexibility, dedication, and a willingness to learn.

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