Trellix Careers 2025 | Apprentice – Technical Support Engineer | Apply Now

Role Overview

As an Apprentice – Technical Support Engineer at Trellix, you will provide end-to-end technical support to enterprise customers. This role is responsible for fault recording, diagnosis, troubleshooting, and timely resolution delivery. You’ll leverage your technical expertise and commitment to customer service to ensure customer success and satisfaction.

Job Description :-

Key Responsibilities

• Serve as the first point of contact for Trellix’s corporate and enterprise customers.
• Manage real-time voice calls, portal cases, and email queries, ensuring timely responses.
• Collaborate with team members across diverse technical areas to deliver effective solutions.
• Keep customers updated on the progress of their cases with clear, consistent communication.
• Work proactively to ensure quick and accurate problem resolution.
• Demonstrate a positive, approachable, and customer-focused attitude at all times.
• Flexibility to work in 24×7 rotational shifts, including night shifts.

Technical Skills Required

• Basic knowledge of Microsoft Windows technologies and exposure to Windows Server OS.
• Foundational understanding of computer networking concepts.
• Beginner-level proficiency in Linux (preferred).
• Awareness of cybersecurity principles and protocols.
• Exposure to security concepts will be an added advantage.

Communication Skills

• Excellent verbal and written communication skills are mandatory.
• Ability to interact confidently and professionally with global customers via phone and email.

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Why Join Trellix?

• Be part of a leading global cybersecurity company.
• Gain hands-on exposure to enterprise-level technical support.
• Learn from industry experts and grow into advanced technical roles.
• Work in a collaborative, inclusive, and innovation-driven environment.