Zoho Hiring For Technical Support Engineers | Check Details

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Zoho Hiring For Technical Support Engineers | Freshers are eligible to apply for the job role and organizing an off campus recruitment drive. Below are the Job description, Eligibility, and Other details.

Job Description :-
Company Name:Zoho
Job Role:Technical Support Engineers
Experience:Freshers/Experienced
Location:Across India
CTC/Salary:INR 4.5-7 LPA (Expected)

Responsibilities:-
  • Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
  • Build a rapport with customers with clear and confident communication.
  • Focus on customer satisfaction and first-time-resolution.
  • Engage with the technical team to provide faster resolutions to technical issues.
  • Work closely with the technical content team to identify gaps in the help module.
  • Should be willing to work night shifts.

Eligibility:-

  • Any graduate degree

Skills & Competencies required:-

  •  Good knowledge of WLAN protocols and networking.
  • Very strong debugging/problem solving experience using network analyzers (Omni-peek, WireShark etc) and other relevant tools

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