About Razorpay:Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
About Razorpay:Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
Job Role:Associate Technical Consultant
Experience:Freshers
Qualification: Bachelor's/Master's Degree
CTC/Salary:INR 4-10 LPA (Expected)
Location:Bangalore, INDIA
Key Responsibilities:– Resolve technical queries related to APIs, plugins, and Razorpay’s product suite for developers and clients.– Collaborate with CXOs and highly technical teams to provide solution-oriented support.– Identify and troubleshoot inconsistencies or bugs in product functionality and raise Jira tickets to the product/engineering team.– Offer Level 2/3 support by leveraging deep product knowledge and debugging skills.– Document all client interactions and progress updates using CRM tools like Freshdesk.
Key Responsibilities:– Resolve technical queries related to APIs, plugins, and Razorpay’s product suite for developers and clients.– Collaborate with CXOs and highly technical teams to provide solution-oriented support.– Identify and troubleshoot inconsistencies or bugs in product functionality and raise Jira tickets to the product/engineering team.– Offer Level 2/3 support by leveraging deep product knowledge and debugging skills.– Document all client interactions and progress updates using CRM tools like Freshdesk.
Must-Have Qualifications & Skills:– Ability to communicate technical concepts clearly to non-technical stakeholders.– Analytical mindset and strong problem-solving capabilities.– Independent decision-making skills with minimal dependency on others.– Excellent interpersonal skills and client-handling capabilities.– Familiarity with payment gateway technologies and ecosystem (preferred).–
Must-Have Qualifications & Skills:– Ability to communicate technical concepts clearly to non-technical stakeholders.– Analytical mindset and strong problem-solving capabilities.– Independent decision-making skills with minimal dependency on others.– Excellent interpersonal skills and client-handling capabilities.– Familiarity with payment gateway technologies and ecosystem (preferred).–