About the Company:Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
About the Company:Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Role:Engineer - Global Customer Service Operations
Experience:0-4 years of experience
Qualification:Graduate Degree
Batch:2022-2026
Job InformationBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Minimum Qualifications & ExperienceGraduate with 0-4 years of experienceShould have Knowledge of Routing protocols such as BGP, OSPFBasic knowledge of protocols such as SSH, TCP/IP, IPSECKnowledge of SDWAN concepts such as Controllers, analytics, Versa DirectorTroubleshooting knowledge on routers of any OEM such as Cisco, Fortinet, Versa, Meraki
Job InformationBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Minimum Qualifications & ExperienceGraduate with 0-4 years of experienceShould have Knowledge of Routing protocols such as BGP, OSPFBasic knowledge of protocols such as SSH, TCP/IP, IPSECKnowledge of SDWAN concepts such as Controllers, analytics, Versa DirectorTroubleshooting knowledge on routers of any OEM such as Cisco, Fortinet, Versa, Meraki
Key ResponsibilitiesTaking ownership of customer issues reported, solving their problems through by providing resolution.Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsEnsure SLA are achieved and work proactively to maintain the same.
Key ResponsibilitiesTaking ownership of customer issues reported, solving their problems through by providing resolution.Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsEnsure SLA are achieved and work proactively to maintain the same.