How you will do it: – Provide level 1 and 2 end-user support, managing ticket queues and escalating issues as needed. – Install, configure, and maintain Windows operating systems and related applications. – Assist users with hardware and software troubleshooting via phone, email, or remote access. – Document all support interactions and resolutions within the IT service management system. – Participate in onboarding new users by setting up and configuring workstations. – Assist in the maintenance and inventory of IT hardware and software. – Collaborate with other IT team members to improve support processes and user satisfaction.