About Concentrix:-
Concentrix Corporation is an American business process outsourcing company headquartered in Newark, California. It was a subsidiary of SYNNEX Corporation since 2006 and went public as an independent company on December 1, 2020. Concentrix made its debut on the Fortune 500 list in 2024,
About Concentrix:-Concentrix Corporation is an American business process outsourcing company headquartered in Newark, California. It was a subsidiary of SYNNEX Corporation since 2006 and went public as an independent company on December 1, 2020. Concentrix made its debut on the Fortune 500 list in 2024,
Job Role:Analyst
Experience:Freshers/Experienced
CTC/Salary:INR 5.5-8 LPA (Expected)
Location:Work from Home
Responsibilities:-– Develop, manage, and maintain comprehensive schedules– Single Point of Contact for the Business Unit.– Structure set up to core scheduling activities.– Forecast Upload and generate the Intraday Patterns (IDP)– Schedule Generation and Optimization.– Review IDP (Requirement vs Schedule) with sites/Partners.– Recommend required headcount with sites/Partners by running different scheduling scenarios.– Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR
Responsibilities:-– Develop, manage, and maintain comprehensive schedules– Single Point of Contact for the Business Unit.– Structure set up to core scheduling activities.– Forecast Upload and generate the Intraday Patterns (IDP)– Schedule Generation and Optimization.– Review IDP (Requirement vs Schedule) with sites/Partners.– Recommend required headcount with sites/Partners by running different scheduling scenarios.– Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR
Eligibility:-– Bachelor’s degree in Computer Science, Software Engineering, or relevant field
Eligibility:-– Bachelor’s degree in Computer Science, Software Engineering, or relevant field
Skills & Competencies required:-– Good knowledge of MS Office tools, SQL, PowerBi– Excellent communication and interpersonal skills.– Proficiency with computers– Willingness to work in a 24*7 shift environment– Drive for self-learning and knowledge enhancement– Exposure to the leave management system– Contact Centre Workforce Management experience– Extensive experience with WFM software.
Skills & Competencies required:-– Good knowledge of MS Office tools, SQL, PowerBi– Excellent communication and interpersonal skills.– Proficiency with computers– Willingness to work in a 24*7 shift environment– Drive for self-learning and knowledge enhancement– Exposure to the leave management system– Contact Centre Workforce Management experience– Extensive experience with WFM software.