Job Role:Digital Workplace Practice (Service Desk)
Qualification:Graduate degree
Experience:Freshers
Batch:Recent Batch
CTC/Salary:INR 0.00 Not Specified
Location:Pan India
Responsibility:Business/Customer:– Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.– Adherence to customer security and compliance requirements.– Implementation of approved change requests in line with customer change management process.– Responsible for incident life cycle following ITIL / BIC frame work as applicable.– Adherence to customer communication etiquette.– Ensure stated productivity requirements are met for the engagement.
Responsibility:Business/Customer:– Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.– Adherence to customer security and compliance requirements.– Implementation of approved change requests in line with customer change management process.– Responsible for incident life cycle following ITIL / BIC frame work as applicable.– Adherence to customer communication etiquette.– Ensure stated productivity requirements are met for the engagement.
Organization:– Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.– Adherence to Organizational policies and processes (including Cognizant's security policies LP timelines etc).– Participate in recruitment drives.Must Have Skills– ServiceNow ITAM
Organization:– Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.– Adherence to Organizational policies and processes (including Cognizant's security policies LP timelines etc).– Participate in recruitment drives.Must Have Skills– ServiceNow ITAM