Key Responsibilities – Monitor the performance and availability of applications and infrastructure using tools such as AppDynamics, LogicMonitor, and Azure Monitor. – Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation. – Oversee the functionality and performance of Windows servers and IIS, applying necessary configurations and updates as needed. – Monitor interface subsystems to ensure seamless data flow and connectivity between systems. – Provide first-level support for system incidents, diagnosing issues and escalating problems to higher-level engineering teams when necessary.