System Engineer in Bangalore | Anthology Careers

📍 Location: Bangalore, India
🕒 Experience Level: 0–2 Years
💼 Job Type: Full-Time
🏢 Company: Anthology Inc.
🔎 Department: Global Technical Support

About Anthology

At Anthology, we deliver cutting-edge education technology solutions that empower students to achieve their potential while enabling institutions to grow and thrive. Our mission is rooted in simplicity, innovation, and impact. As part of our commitment to diversity and inclusion, we strive to build teams that reflect the rich diversity of the communities we serve.

Position Overview: Associate Technical Support I

We are seeking a dynamic and detail-oriented Associate Technical Support I to join our Global Support Team. This role involves providing first-level technical assistance, supporting both application and infrastructure issues, and driving a seamless support experience for our clients. The ideal candidate will have strong troubleshooting skills, a collaborative mindset, and a passion for delivering excellent customer service in a fast-paced environment.

Job Description :-

Key Responsibilities

🔧 Technical Support

• Provide initial support for software, infrastructure, and system-related issues.
• Troubleshoot problems in Windows/Linux environments, networks, and web servers.
• Respond to client queries through email, chat, and phone.

📝 Documentation & RCA

• Create and update knowledge base articles and technical documentation.
• Document Root Cause Analyses (RCA) for recurring issues and share insights internally.

💬 Customer Communication

• Maintain clear and professional communication with clients, ensuring timely updates and resolutions.
• Serve as a bridge between customers and internal technical teams.

⏰ On-Call & Rotational Shifts

• Participate in rotational shifts and weekend on-call support as needed.
• Ensure service availability during off-hours and respond to high-priority incidents.

🔍 Problem Solving & Monitoring

• Proactively monitor systems and alert relevant teams to avoid potential disruptions.
• Use scripting and automation tools (e.g., PowerShell) to resolve and prevent issues.

🤝 Collaboration

• Work closely with infrastructure, application, and development teams.
• Ensure smooth coordination for issue resolution and service delivery.

Required Qualifications & Skills

• 0–2 years of experience in technical support, system administration, or related IT roles
• Proficiency in Windows/Linux OS and basic SQL (writing queries)
• Familiarity with networking protocols: TCP/IP, DNS, DHCP
• Hands-on experience with web server management and related troubleshooting
• Working knowledge of PowerShell scripting
• Exposure to cloud platforms like Azure or AWS
• Experience with ticketing systems (e.g., ADO, Salesforce)
• Strong communication, multitasking, and problem-solving skills
• Fluent in spoken and written English.

Preferred Qualifications

• Familiarity with virtualization tools (e.g., Docker, VMware)
• Understanding of CI/CD pipelines and DevOps tools
• Basic knowledge of ITIL frameworks or service management processes.

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Why Join Anthology?

• Be part of a global team focused on transforming education through technology
• Learn and grow in a collaborative, inclusive environment
• Gain exposure to modern IT infrastructure and cloud technologies
• Work in a supportive and mission-driven culture that values innovation