Support Specialist | Revolut | Apply Now

📍 Location: Work From Home
💼 Team: Customer Support
🕒 Shift Requirement: 24/7 availability (including nights & weekends with compensation for night shifts)

About the Role

Our Customer Support Team is the public face of Revolut, providing world-class, front-line support to millions of customers worldwide 🌍. We don’t just solve problems — we create WOW moments for our users, ensuring they stay at the heart of everything we do 🚀.

As a Support Specialist, you’ll be the go-to problem solver for our global customers. This isn’t a role for script readers — we want fast-thinking, empathetic, and detail-oriented individuals who can deliver service excellence every time.

We’ll invest in your training and development, so whether you want to grow within customer support or branch out to another area of the business, this role is a great career launchpad.

Job Description :-

What You’ll Be Doing

• Apply standard procedures to investigate and resolve customer issues with accuracy and care.
• Handle basic FAQs and troubleshooting independently, escalating only complex cases.
• Deliver high-quality support on frequent and less complex requests.
• Gather relevant customer information in a structured and efficient way to support investigations.
• Conduct Root Cause Analysis (RCA) using set methodologies to ensure accuracy.
• Meet and exceed Service Level Agreements (SLAs) with consistency.
• Support customers on core product functionality and basic product-related queries.
• Communicate clearly and simply to create an exceptional customer experience.

What You’ll Need

• 1–3 years of chargeback experience in customer support, payments operations, or financial services.
• Strong understanding of investigation processes and RCA procedures.
• Excellent written and verbal communication skills with clarity and empathy.
• High attention to detail with the ability to handle sensitive and complex issues accurately.

Nice to Have

• Experience in FinCrime, risk, or compliance.
• Familiarity with payment operations, transaction monitoring, or fraud prevention.

Apply Through This Link: Click Here

Join our Telegram group: Click here

Follow us on Instagram: Click here

Follow us on WhatsApp: Click here