Support Engineer – Ericsson | Apply Now

Role Overview
We are seeking a Support Engineer to join our dynamic Ericsson team, where you will play a key role in stabilizing customer networks, resolving technical issues, and ensuring service continuity. This role is ideal for professionals with Ericsson Charging System expertise, strong analytical skills, and the ability to handle emergency situations efficiently. You will work closely with customers, ensuring compliance with service standards, preventing faults, and driving operational excellence.

Job Description :-

Key Responsibilities

• Provide technical support for Ericsson Charging Systems, Catalog Manager, Order Care, or BSS platforms.
• Handle global or local support responsibilities, ensuring timely issue resolution.
• Manage Customer Service Requests (CSR) from validation to closure, in compliance with agreed Service Level Agreements (SLAs).
• Lead emergency handling to quickly restore customer network operations.
• Investigate, analyze, and resolve product security-related issues as per contractual obligations.
• Maintain strong customer relationships through direct communication and OMNI chat participation.
• Plan and oversee software implementations in customer networks for optimal performance.
• Collaborate with account teams to drive add-on sales and expand customer engagements.
• Actively contribute to knowledge management by updating documentation and suggesting improvements.

Technical Skills Required

• Ericsson Charging System (ECS) experience (preferred).
• Containerization (Docker/Kubernetes) and CKA certification knowledge.
• DevOps practices and tools.
• Red Hat OpenStack expertise.
• Cloud technologies (AWS, GCP, Azure, or Ericsson Cloud).
• Database technologies – Cassandra, Hadoop.
• Programming knowledge in Python and/or Java.
• Understanding of Diameter Gx/Gy and CAMEL protocols.

Additional Skills & Competencies

• Customer Problem Management and Change Management.
• CS Portfolio competence and Data Analysis.
• Customer Success and Relationship Management.
• Machine Learning exposure for network optimization.
• CSR handling process knowledge.
• Release and change management expertise.
• Strong communication, collaboration, and knowledge-sharing skills.
• Trade compliance awareness.

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Why Join Us?

• Work with cutting-edge telecom technologies in a global environment.
• Collaborate with industry-leading experts on high-impact projects.
• Opportunity to upskill in cloud computing, DevOps, and advanced telecom systems.
• Be a key part of customer success and network stability for leading operators worldwide.