Razorpay Hiring For Junior Associate | Check Details

Razorpay Hiring For Junior Associate | Freshers are eligible to apply for the job role and organizing an off campus recruitment drive. Below are the Job description, Eligibility, and Other details.

Job Description :-

Company Name:	Razorpay
Job Role:	Junior Associate
Experience:	Freshers/Experienced
Location:	Bangalore, India
CTC/Salary:	INR 5-10 LPA (Expected)

Responsibilities:-

• Serve as a dedicated client success partner, providing empathetic and proactive support to merchants by understanding their concerns and offering timely resolutions within defined SLAs.
• Act as a reliable point of contact for merchants, ensuring transparency and regular updates on ticket progress.
• Collaborate closely with cross-functional teams like FinOps, tech, Legal, Banking Ops, risk & chargebacks and Biz Ops to drive resolutions efficiently.
• Support account managers and the sales team in enhancing the overall merchant experience through driving operational tasks, effective problem-solving and personalized interactions.
• Maintain accurate documentation using tools like Excel, Word, Freshdesk, and Slack.

Eligibility:-

• A strong understanding of payment processes or experience in managing complex operations.
• Ability to handle a fast-paced, multi-stakeholder environment with resilience and empathy.

Skills & Competencies required:-

• Excellent communication and interpersonal skills, with a customer-first mindset.
• Proficiency in Excel, Word, and ticket management tools like Freshdesk.
• Previous experience in a client success or operational management role is preferred.

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