Razorpay Hiring For Associate Technical Consultant | Check Details

Razorpay Hiring For Associate Technical Consultant  | Freshers are eligible to apply for the job role and organizing an off campus recruitment drive. Below are the Job description, Eligibility, and Other details.

Job Description :-

Company Name:	Razorpay
Job Role:	Associate Technical Consultant
Experience:	Freshers
Location:	Bangalore, India
CTC/Salary:	INR 6-10 LPA (Expected)

Responsibilities:-

• Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
• Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
• Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.
• Provide timely resolution to merchants assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
• Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
• Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
• Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
• Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
• May travel to client sites in order to resolve extremely complex customer and integration issues.

Eligibility:-

• B.Tech/M.Tech degree with intership experience

Skills & Competencies required:-

• To explain complex information in simple, clear terms to a non-IT personnel.
• Ability to deal with complex issues and bring it to closure with least dependency.
• Logical thinker with good analytical and problem-solving skills.
• Good to have Up-to-date technical knowledge in payment gateway domain.
• Ability for in-depth understanding of multiple products and processes.
• Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
• Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).

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