Oracle | Technical Solution Analyst I – Application & Database Support (Entry Level)

Location: India | Shift: 5:30 PM – 2:30 AM IST | Career Level: IC1

Overview:

Join our dynamic technology support team as a Technical Solution Analyst I, where you’ll play a crucial role in diagnosing, troubleshooting, and resolving technical issues related to both front-end applications and backend systems. This position is ideal for recent graduates or early-career professionals passionate about application support and system performance optimization.

Job Description :-

Company Name:	Oracle
Job Role:	Technical Analyst 1-Support
Experience:	Freshers(0 to 2+ years)
Location:	Bangalore, INDIA
CTC/Salary:	INR 5-10 LPA (Expected)

Key Responsibilities:

• Investigate and resolve technical issues within front-end applications through techniques such as log analysis, workflow testing, and user shadowing.
• Leverage backend tools to troubleshoot by querying databases, capturing logs, updating fields, and cycling servers.
• Maintain detailed documentation of investigation activities, issue resolutions, and create knowledge base articles to support continuous improvement.
• Prioritize incidents based on severity while balancing client satisfaction and business objectives.
• Collaborate effectively with cross-functional teams to ensure timely issue resolution and escalation to the appropriate personnel.

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related fields.
• 0–2 years of experience in technical support, application troubleshooting, or IT service management.

Preferred Qualifications:

• Hands-on experience in incident management, problem resolution, and change control processes.
• Working knowledge of SQL for data querying and analysis.
• Strong analytical and interpersonal skills with a proactive approach to client support.
• Willingness to work in evening shifts (5:30 PM to 2:30 AM IST) and provide on-call support as required.
• Effective communication skills and a collaborative mindset to work with global teams.

Required Skills:

• Incident Management
• SQL (Structured Query Language)
• Technical Troubleshooting
• Client/Customer Support

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Why Join Us?

We value diversity, inclusivity, and continuous learning. Whether you’re just beginning your career or bringing prior experience, we welcome candidates from all backgrounds to be part of our mission to deliver world-class technical support solutions.