Oracle Company Hiring For Technical Analyst Support | Freshers(0-2+ Yrs) are eligible to apply for the job role and organizing an off campus recruitment drive. Below are the Job description, Eligibility, and Other details.
Job Description :-
| Company Name: | Oracle |
| Job Role: | Technical Analyst Support |
| Qualification: | Bachelor’s Degree |
| Experience: | Freshers(0-2+yrs) |
| Batch: | 2020/2021/2022/2023/2024 |
| Location: | Bangalore/Hyderabad, India |
| CTC/Salary: | INR 4-8 LPA (Expected) |
Eligibility / Qualification:-
- Bachelor’s degree
Responsibilities:-
- Technical Cloud Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
- Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
- Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
- Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
- Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
- Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
- Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
- Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.
Required Skills :-
- Cloud Technologies
- Customer Service
- Troubleshooting
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