NTT DATA Company Hiring For Associate Specialist| Freshers are eligible to apply for the job role and organizing an off campus recruitment drive. Below are the Job description, Eligibility, and Other details.
Job Description :-
| Company Name: | NTT DATA |
| Job Role: | Associate Specialist |
| Qualification: | Bachelor’s Degree |
| Experience: | Freshers/Experienced |
| Batch: | 2020/2021/2022/2023/2024 |
| Location: | Bangalore, India |
| CTC/Salary: | INR 4-10 LPA (Expected) |
Key Responsibilities:
- Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing.
- Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations.
- Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications.
- Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices.
- Utilizes appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains.
- Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users’ problems.
- Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records.
- Escalates complex or unresolved issues to level 2 or higher-level engineers or specialised teams, providing comprehensive information and analysis.
- Collaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolution.
- Monitors network performance, conduct routine maintenance tasks, and apply patches and updates to network infrastructure and collaboration tools as required.
- Assists in the development and maintenance of knowledge base documentation, troubleshooting guides, and standard operating procedures to enhance service desk efficiency and effectiveness.
- Keeps up to date with industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing to provide high-quality support and contribute to continuous learning and development.
- Adheres to IT service management processes and standards, including incident, problem, and change management procedures.
Knowledge and Attributes:
- Knowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, VLANs, routing, switching, video conferencing, and collaboration tools.
- Familiarity with end-user computing technologies, including Windows and macOS operating systems, hardware troubleshooting, software applications, mobile devices, and printer configurations.
- Proficiency in using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems.
- Displays problem-solving and analytical skills with the ability to think logically and troubleshoot issues effectively across multiple IT domains.
- Good customer service orientation, with the ability to communicate technical concepts to non-technical users in a clear and concise manner.
- Ability to prioritize and manage multiple tasks, work under pressure, and meet deadlines in a fast-paced environment.
- Effective teamwork and collaboration skills, with the ability to work closely with cross-functional teams and stakeholders.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in information technology, computer science, or a related field is preferred.
- Relevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus.
Required Experience:
- Basic experience in a service desk or helpdesk role, providing support in multiple IT towers, including networking, collaboration, and end-user computing.
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