Job Description
Role:
Job Code: 4103 Manager, End Point Services
Job Description :-
| Company: | KPMG |
| Job Role: | Associate Consultant |
| Batches: | 2021-2025 |
| Degree: | Bachelor’s degree |
| Experience: | Freshers/Experienced |
| Location: | Bangalore, India |
| CTC/Salary: | INR 5-12 LPA (Expected) |
Narrative:
| This role is responsible for service ownership, system management and third level support; will investigate, troubleshoot and solve complex support issues and work to improve the overall end user experience. |
| Collaborate with operations and support teams to provide direction/support, streamline processes, gain efficiencies, and enhance the overall user experience. Manage and maintain the systems and processes that enable management & security on the endpoints.Act as point of escalation for Level 3 support and major incidents, working with vendors to resolve complex technical issuesInterface with internal customers to provide support, training, and technical expertise for services provided and identify emerging technologies that may be applicable to the businessReview metrics associated to services provided and drive continual service improvements regardless of where the technology components, skills, or processes resideMaintain documentation, including operational procedures, knowledge articles, user reference guides, and project plansPerform system health checks and create test cases for new tools |
Skill Matrix: Virtual Desktop Infrastructure (VDI)
| Skill | Mandatory / Preferred |
| System AdministrationCitrix XenDesktopCitrix Provisioning Server (PVS)Citrix XenAppAzure Virtual Desktop (AVD)Virtualization (UPM/AppSense)Active Directory Security Group Management | Mandatory |
| BlueCoat Policy ManagementFirewall ConfigurationCitrix NetscalerCitrix Xenserver | Preferred |
| ScriptingVB, Power Shell, Batch | Preferred |
| NetworkingWAN/LAN, TCIPIP, DHCP, DNS, VPN, Windows Server operating systems | Preferred |
| General ReportingShell Scripting, SQL, Access, Excel | Preferred |
| Enterprise Browser Is land IO and Palo Alto Prisma |
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