HR Service Delivery New Associate – Customer Care | Entry-Level Job at Accenture

Launch Your Career in Human Resources with Accenture

Company: Accenture
Position: HR Service Delivery New Associate – Employee Services (Customer Care)
Location: India
Experience: 0–2 Years
Qualification: Any Graduation
Work Schedule: Rotational Shifts

About Accenture:

Accenture is a global leader in professional services, specializing in digital, cloud, and security solutions. With a workforce of over 699,000 professionals across more than 120 countries, we deliver exceptional services in Strategy & Consulting, Technology, Operations, and Accenture Song. We harness the power of innovation and human ingenuity to drive meaningful change for our clients, communities, and stakeholders.

Learn more: www.accenture.com

Job Description :-

Job Overview:

As an HR Service Delivery Associate in the Employee Services – Customer Care domain, you will play a key role in addressing employee queries, managing case resolutions, and delivering a seamless support experience. Your responsibilities will contribute to enhancing employee satisfaction, workforce productivity, and operational efficiency.

Key Responsibilities:

• Handle employee queries and manage case resolutions related to HR processes and policies.
• Deliver prompt and effective customer care through channels such as email, chat, or support systems.
• Ensure high standards of service delivery while maintaining confidentiality and compliance.
• Collaborate with internal teams to resolve escalated issues or complex cases.
• Follow standard operating procedures (SOPs) and guidelines provided by supervisors.
• Work independently within a defined scope, with decisions impacting your own work.

Requirements:

• Education: Graduate in any discipline.
• Experience: 0 to 1 year of relevant experience (freshers welcome).
• Skills:
  • Knowledge of Leave of Absence (LOA) domain is preferred.
  • Good communication and interpersonal skills.
  • Ability to work in rotational shifts.
  • Basic understanding of customer service processes and HR operations.

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Why Join Accenture?

• Be part of a global brand recognized for innovation and people-centric solutions.
• Gain valuable experience in a high-performance environment.
• Access continuous learning and career development opportunities.
• Work with diverse teams in a supportive and collaborative culture.