Customer Service Associate – Voice Process | 0-2 Years Experience | Accenture Bengaluru

Are you passionate about delivering exceptional customer service? Accenture is looking for dynamic individuals to join our team as Customer Service Associates in Bengaluru. If you have excellent communication skills, a customer-first attitude, and a desire to grow in a global organization, this is the perfect opportunity for you!

Job Description :-

Company Name:	Accenture
Job Role:	Customer Service Associate
Experience:	0-2 years
Location:	Bangalore, India
CTC/Salary:	INR 4-5.5 LPA (Expected)

About Accenture

Accenture is a leading global professional services company, specializing in digital, cloud, and security solutions. With unmatched expertise across over 40 industries, we offer services in Strategy & Consulting, Technology, Operations, and Accenture Song — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 699,000 employees serving clients in more than 120 countries, Accenture is committed to delivering on the promise of technology and human ingenuity.
Visit us at www.accenture.com.

Skill Required:

• Voice – Customer Service Support

Qualifications:

• Any Graduation (Bachelor’s degree in any field)

Experience Required:

• 0-2 years in a voice-based customer service role.

Roles and Responsibilities:

• Manage and resolve customer queries and complaints effectively.
• Handle escalations and dissatisfied customers by providing best-in-class solutions.
• Ensure closure of faults and complaints within specified SLAs.
• Communicate clearly and professionally with customers to maintain high satisfaction levels.
• Collaborate with internal teams and supervisors for issue resolution.
• Follow detailed instructions on new assignments and moderate instructions on routine tasks.
• Work independently on tasks while being part of a focused team environment.
• Be prepared to work in rotational shifts, depending on business requirements.

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