Cognizant Company Hiring For Business Associate | Freshers are eligible to apply for the job role and organizing an off campus recruitment drive. Below are the Job description, Eligibility, and Other details.
Job Description :-
| Company Name: | Cognizant |
| Job Role: | Business Associate |
| Qualification: | Bachelor’s/Master’s degree |
| Experience: | Freshers(0 to 1 year) |
| Batch: | 2022/2023/2024/2025 |
| Location: | Work From Home |
| CTC/Salary: | INR 4-5.5 LPA (Expected) |
Responsibilities:
- Manage customer inquiries and provide timely and accurate responses to ensure high levels of customer satisfaction.
- Oversee daily operations and ensure that all customer service processes are followed effectively.
- Provide support to customers by resolving issues and addressing concerns promptly.
- Collaborate with team members to improve customer service strategies and enhance overall customer experience.
- Monitor customer feedback and implement changes to improve service quality.
- Maintain detailed records of customer interactions and transactions.
- Analyze customer service data to identify trends and areas for improvement.
- Develop and implement customer service policies and procedures.
- Train and guide new team members on customer service best practices.
- Ensure compliance with company policies and industry regulations.
- Utilize customer service software and tools to manage customer interactions efficiently.
- Participate in team meetings and contribute to the development of customer service initiatives.
- Stay updated with industry trends and best practices to continuously improve customer service delivery.
Qualifications:-
- Must have excellent communication skills to interact effectively with customers.
- Should possess strong problem-solving abilities to address customer issues promptly.
- Must be detail-oriented to maintain accurate records and documentation.
- Should have the ability to work independently and manage time efficiently.
- Must be proficient in using customer service software and tools.
- Should have a positive attitude and a customer-centric approach.
Certifications Required
Customer Service Excellence Certification or equivalent is preferred.
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