Capgemini | Contact Support Group (CSG) | Apply Now

Employer: Capgemini
Job Location: Noida
Job Function: IT Support / Customer Service
Employment Type: Full-time
Annual CTC: ₹3,00,000 + ₹25,000 one-time incentive
Application Deadline: 🗓 17 August 2025, 11:59 PM IST
Eligibility: 2025 graduates (Any 3-year diploma or graduation)

🌟 Diversity Commitment

As part of our diversity and inclusion initiative, we strongly encourage applications from female candidates for this position.

📝 Important Requirement

✅ Candidates must have an active DigiLocker account and an active mobile number linked to their Aadhaar while applying.

📌 Role Overview

Position: Contact Support Group (CSG) – IT Enablers
Join Capgemini’s Cloud & Infrastructure Services (CIS) division as part of the Customer Support Group (CSG) — our first line of defense managing IT infrastructure incidents and service requests via email, voice, chat, self-service portals, and AI bots.

You’ll play a vital role in providing best-in-class technical support and enhancing the customer experience across multiple regions and time zones in 24×7 rotational shifts.

Job Description :-

Company:	Capgemini
Job Role:	Contact Support Group (CSG)
Batches:	Recent Batch
Degree:	3-year diploma or graduation
Experience:	Freshers
Location:	Noida, INDIA
CTC/Salary:	INR 5.5- 8 LPA(Expected)

Key Responsibilities

• Deliver customer service and technical support via phone, email, chat, and bots.
• Troubleshoot IT issues like internet connectivity, password resets, profile changes, etc.
• Manage and update tickets: categorization, prioritization, follow-up, and resolution.
• Maintain high standards in first contact resolution (FCR).
• Ensure professional communication and empathy during customer interactions.
• Support verticals such as Telecom, Financial Services, Healthcare, and Technology.
• Utilize AI tools (CHIP) to enhance and accelerate support.
• Leverage knowledge bases and internal tools to improve issue resolution.
• Contribute to service marketing and drive customer satisfaction.

🔍 Desired Skills & Qualities

• Excellent verbal and written English communication.
• Good interpersonal skills and ability to work under pressure.
• Basic computer and troubleshooting knowledge.
• Flexible to work in 24×7 rotational shifts, including night shifts.
• Willingness to relocate to any location as per business need.
• Commitment to sign Service Level Agreements (SLAs) and meet KPIs.

🎓 Educational Qualification

• Must be a 2025 pass-out with a 3-year diploma or graduation in any stream.

📍 Job Location

• Noida, with flexibility for relocation based on project requirements.

🤖 Tools & Technologies You’ll Use

• Ticketing systems (ServiceNow or similar)
• Chatbots (e.g., CHIP)
• Email & voice-based support platforms
• ITIL-based knowledge systems

🧭 Why Join Capgemini?

• Global exposure in a leading IT services company
• Learn and grow within a supportive team
• Enhance your technical and communication skills
• Be part of a culture that values diversity, collaboration, and innovation

📢 Apply now to kickstart your career with Capgemini’s global IT support team!
✅ Last date to apply: 17 August 2025

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🤝 What You Bring

• Excellent communication and interpersonal skills to collaborate across support and operations teams.
• Proactive attitude with the ability to follow documented procedures and contribute to knowledge management.
• Strong analytical and troubleshooting skills to drive quick resolution of incidents and minimize downtime.

🌟 Why Join Us?

• Be part of a global leader in financial services technology.
• Work on mission-critical banking applications impacting financial institutions worldwide.
• Enjoy a dynamic work culture, learning opportunities, and career growth within Oracle.