Accenture Hiring For Customer Service Associate | Check Details

Accenture Hiring For Customer Service Associate | Freshers are eligible to apply for the job role and organizing an off campus recruitment drive. Below are the Job description, Eligibility, and Other details.

Job Description :-

Company Name:	Accenture
Job Role:	Customer Service Associate
Experience:	Freshers(0-2yrs)
Location:	Bangalore/Mumbai, India
CTC/Salary:	INR 4.5-8 LPA (Expected)

Responsibilities:-

• Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activities
• Field and own client requests for post initial install (PII) services to existing contracts. Manage these Plls from point of client request to implementation of services. Manage and own coordination of activities with client and IBX operations from opportunity through receipt of signed order, implementation and billing
• Manage and own resolution of cross-functional issues impeding client s and/or Operations ability to install and implement services
• Manage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes Maintain contact with clients to understand evolving service and support requirements and to develop relationships
• Drive process and policy change on client s behalf
• Coordinate and manage select client quarterly business reviews
• Educate and orient clients to organization policies, procedures, and customer portal Support Sales Organization in select presales tasks

Eligibility:-

• Any Graduation

Skills & Competencies required:-

• Outstanding customer service and interpersonal skills.
• Ability to professionally communicate and interact across all levels of internal and external client organizations.
• Excellent project management and multitasking skills required.
• Must possess strong computer skills and experienced with the Microsoft Office suite.
• Strong analytical and problem-solving skills required
• Ability to plan, organize, and execute independently with minimal supervision.
• Ability to work and adapt in a fast paced and rapidly changing environment.
• Excellent English written and oral communications skills
• Relationship building skills
• Experience with customer support and/or customer relationship management systems (e.g. Sales Force.com, Clarify, Remedy, Siebel, Oracle, etc.) Knowledge and experience with telecom circuit ordering and provisioning desired

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