Job Title:
Associate Software Analyst
Department:
Production Support
Purpose
This position is responsible to provide critical support to the implementation of the clinical trial study in the live /production environment and manage the client request by providing technical assistance in the implementation of the solutions ensuring the adherence to SOP’s.
Job Description :-
| Company: | IQVIA |
| Job Role: | Associate Software Engineer |
| Batches: | 2021-2025 |
| Degree: | Bachelor’s/Master’s degree |
| Experience: | 0-1 year |
| Location: | Bengaluru, India |
| CTC/Salary: | INR 4.5-8 LPA (Expected) |
Responsibilities
- Analyse the client requirement and review the Data change request, based on priority through ticketing system with minimal assistance using Cenduit Internal tool.
- Prepare the ad Hoch reports script using SQL with minimal assistance, based on the requirements provided by internal stakeholders.
- Deploy the Business Object reports in live / production environment with minimal assistance.
- Investigate the study related issues raised by internal stakeholders and provide assistance to resolve the issue.
- Critically evaluate the user request and provide suitable solutions.
- Plan, prepare and review the technical information document which contains forms, reports, tasks and study related configuration information.
- Proactively communicate and collaborate with stakeholders to analyse information needs and functional requirements for effective delivery of the task.
- Adherence to the maintenance of documentation as prescribed under the departmental and corporate SOP’s.
Need to provide support in various shifts on rotational basis.
Skills & Competencies
• Skills Required : MS SQL(2019)
• Additional skills preferred: Basic Clinical Domain Knowledge
• Demonstrates effective oral and written communication
• Expected high level of professionalism in the work environment.
• Ability to learn the domain/Technical skills quickly.
• Ensures that all work meets quality standards and supports others to achieve good quality
• Ability to meet and adhere to timelines
• Ability to multi-task and stay organized in a dynamic work environment.
• Keeps up to date with new developments to ensure knowledge of the industry/area of expertise is up to date.
• Sound interpersonal skills
• Delivers a quality service and work products on time with adherence to SOP’s.
• Demonstrates responsibility and accountability in all actions.
• Accepts feedback constructively
• Demonstrates commitment and enthusiasm towards IQVIA goals and objectives
Education & Experience
Bachelor or Masters Degree in computer Application or related discipline or equivalent combination of education, training and experience.
• 0-1 years of experience in production Support role.
Additional Info
• Willing to work extended hours or on weekends during an emergency.
• Knowledge in the SDLC process.
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