Associate Technical Engineer – Finastra | Client-Facing Technical Support Role

Join Finastra as an Associate Technical Engineer – Delivering World-Class Client Support
Experience Level: Entry-Level to 2 Years
Department: Technical Support

About the Role:

As an Associate Technical Engineer at Finastra, you will be a key liaison between our clients and internal teams, playing a vital role in delivering an exceptional customer experience. You will manage technical issues, assist in solution delivery, and support functional consultants, ensuring optimal product performance and customer satisfaction.

Job Description :-

Company:	Finastra
Job Role:	Associate Technical Engineer
Batches:	2021/2022/2023/2024/2025
Degree:	Bachelor’s degree
Experience:	Freshers(0-2yrs)
Location:	Bangalore/Pune, INDIA
CTC/Salary:	INR 6-12 LPA (Expected)

Key Responsibilities:

• Respond to client queries including incidents, technical issues, and product usage assistance.
• Reproduce client-reported issues in Finastra’s test environments for deeper investigation.
• Conduct detailed technical analysis and root cause investigations to deliver efficient resolutions.
• Coordinate with internal teams to escalate and track complex issues while ensuring client satisfaction.
• Participate in client calls, WebEx sessions, and collaborative troubleshooting.
• Validate bug fixes and patches, ensuring robust product quality before release.
• Contribute to technical documentation and best practice guidelines.
• Assist in writing simple scripts and performing system testing.
• Collaborate with senior engineers and escalate issues when necessary.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Business IT, Mathematics, or a related discipline.
• Strong understanding of C/C++, with proficiency in debugging using tools across platforms.
• Familiarity with SQL, Java, or C#.
• Working knowledge of Linux, Solaris, and Windows operating systems.
• Basic understanding of middleware technologies like CORBA, JMS (ActiveMQ), and Tomcat is an advantage.
• Excellent communication skills in English—both verbal and written.
• Strong analytical thinking, customer orientation, and attention to detail.
• Ability to work independently or collaboratively within a client-facing support environment.

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Why Finastra?

• Be part of a global fintech leader shaping the future of financial services.
• Gain hands-on experience working directly with international clients.
• Grow your technical skills and career in a collaborative and innovative environment.
• Access learning opportunities and work alongside top-tier professionals in the industry.