Concentrix Hiring For Analyst | Work from home

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Concentrix Hiring For Analyst | Freshers are eligible to apply for the job role and organizing an off campus recruitment drive. Below are the Job description, Eligibility, and Other details.

Job Description :-
Company Name:Concentrix 
Job Role:Analyst
Experience:Freshers/Experienced
Location:Work from Home
CTC/Salary:INR 5.5-8 LPA (Expected)

Responsibilities:-
  • Develop, manage, and maintain comprehensive schedules
  • Single Point of Contact for the Business Unit.
  • Structure set up to core scheduling activities.
  • Forecast Upload and generate the Intraday Patterns (IDP)
  • Schedule Generation and Optimization.
  • Review IDP (Requirement vs Schedule) with sites/Partners.
  • Recommend required headcount with sites/Partners by running different scheduling scenarios.
  • Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR %
  • Coordinate with stakeholders to gather requirements, priorities, and timelines for scheduling activities.
  • Ensure resource allocation aligns with project goals and organizational capacity.
  • Lead and motivate team members to achieve scheduling objectives efficiently.
  • Establish quality control measures to ensure accuracy and consistency in scheduling outcomes.
  • Drive continuous improvement initiatives to enhance scheduling processes and team performance.
  • Implement and oversee automation solutions for shift creation, time-off approvals, and schedule adjustments
  • Identify inefficiencies in manual scheduling processes and implement automation to improve accuracy and efficiency.
  • Leverage machine learning and data analytics to enhance workforce scheduling models.
  • Stay updated with emerging technologies in WFM, automation, and AI-powered workforce optimization.
  • Explore RPA (Robotic Process Automation) opportunities to minimize manual interventions in scheduling.
  • Benchmark against industry leaders to adopt best practices in scheduling innovation.
  • Monitoring mailbox and managing the workload Will be actively involved in updating the real time exceptions and schedule changes through email request.

Eligibility:-

  • Bachelor’s degree in Computer Science, Software Engineering, or relevant field


Skills & Competencies required:-

  • Good knowledge of MS Office tools, SQL, PowerBi
  • Excellent communication and interpersonal skills.
  • Proficiency with computers
  • Willingness to work in a 24*7 shift environment
  • Drive for self-learning and knowledge enhancement
  • Exposure to the leave management system
  • Contact Centre Workforce Management experience
  • Extensive experience with WFM software.
  • Experience in IEX and Alvaria WFM tool is required, preferably Alvaria.
  • Team handling experience shall be an added advantage.
  • Ability to simplify complex operations into repeatable processes
  • Comfortable in fast-paced environment
  • Ability to make decisions in time sensitive ambiguous situations
  • Ability to multitask and manage multiple projects simultaneously.
  • Strong problem-solving skills and adaptability to changing priorities. 

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