A Day in the Life

The AIOps LLM Platform Engineer works as part of a cross functional team of platform architects, solution architects, engineers, and business stakeholders to apply industry best practices for designing, hosting, automating, securing, and operating enterprise AIOps and LLM platforms.

Job Description :-

Responsibilities may include the following and other duties may be assigned:

• ​Participate in a global team of AIOps Architects, Platform Engineers, Automation Engineers, and IT Operations teams.
• Automate the provisioning, configuration, and lifecycle management of LLM runtimes, embedding pipelines, vector databases, and knowledge ingestion services.
• Deploy and manage LLM configurations, embedding models, prompt templates, runtime parameters, patching, and platform tools across environments using Ansible playbooks.
• Integrate ITSM and Service Catalog platforms (ServiceNow / First) with Terraform and Ansible to automate AI platform service requests and approvals
• Provision and operate LLM, vector, and ingestion workloads on Kubernetes platforms (e.g., Tanzu, EKS, or equivalent) using IaC practices.
• Utilize monitoring and observability tools to track performance, availability, and health of AI platforms, including SolarWinds, Prometheus, Grafana, CloudWatch (where applicable), and custom scripts.
• Support enterprise‑grade backup, recovery, retention, and purge strategies for vector data, metadata, and platform configurations.
• Collaborate with IT, Security, and Business partners to continuously improve platform reliability, scalability, performance, governance, and audit readiness.
• Demonstrate strong ownership, willingness to learn, and continuous improvement while supporting AI, automation, and AIOps technologies in an enterprise environment.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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