Job Description
We are looking for an IT Intern to join our IT Operations team. The candidate will support the IT Operations team with day-to-day application installation, endpoint troubleshooting, and general IT support across Windows and macOS devices, along with exposure to broader IT operations processes and automation initiatives.
Job Description :-
| Company: | Zycus |
| Job Role: | IT Support Engineer – Intern |
| Batches: | Recent batch |
| Degree: | Bachelor’s or master’s degree |
| Experience: | 0-1 Years |
| Location: | Bangalore, India |
| CTC/Salary: | ₹4.5-6 LPA (Expected) |
Key Responsibilities
- Assist with application installation, updates, and uninstalls on Windows and macOS endpoints
- Troubleshoot common OS, application, and connectivity issues for end users
- Support ticket triage and resolution tracking (Freshservice or similar ITSM tool)
- Assist with basic software packaging/deployment tasks and testing
- Help document SOPs and troubleshooting guides for common issues
- Support patch management and software compliance checks
- Assist with testing and QA of internal automation workflows (Power Automate, low-code tools)
- General coordination support for ongoing IT projects.
Requirements
- Completed degree in Computer Science, IT, or related field in 2026.
- Working knowledge of Windows and macOS — installing software, basic system settings, common troubleshooting steps
- Comfortable working hands-on in macOS environments
- Strong communication, documentation, and problem-solving skills
- Eagerness to learn enterprise IT support practices
- Basic knowledge of Microsoft Entra ID
- Must have hands-on experience using AI tools (Claude, Gemini, ChatGPT, or similar) for technical assistance and problem-solving
Nice to Have
- Any Microsoft fundamentals certification (MS-900/SC-900/AZ-900)
- Basic scripting exposure (PowerShell/shell).
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