TECHNICAL SUPPORT ASSOCIATE
Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications.
Job Description :-
| Company: | ZS |
| Job Role: | Technical Support Associate |
| Batches: | 2021-2026 |
| Degree: | Bachelor’s degree |
| Experience: | Freshers |
| Location: | Pune, India |
| CTC/Salary: | INR 5.5-10 LPA (Expected) |
What You’ll Do:
Technical Support Associate in the Enterprise will…
- Configure computer hardware and software, as well as troubleshoot related problems.
- Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management.
- IT team projects as assigned.
- Knowledge and experience with PC desktop support functions relative to laptop and desktop computers.
- Installation and configuration of business application software (i.e., MS Windows, Mac OS, Office 365 Suite including SharePoint and MS Teams.).
- Technical Support tools: Norton Ghost, VNC.
- Proficiency in PC hardware configuration, troubleshooting and maintenance.
- Experience with Microsoft Active Directory, Wireless Networking (client side), Collaboration tools like Zoom and MS teams.
- Fair knowledge on troubleshooting zoom rooms and infrastructure related to it.
- Experience in troubleshooting various forms of software problems (e.g., operating system and application programs).
What You’ll Bring:
- BS/BE with record of high academic achievement
- A+ certification or Microsoft Certified Systems Administrator.
- Eagerness to contribute in a team-oriented environment.
- Ability to work methodically and analytically in a quantitative problem-solving environment.
- Excellent leadership, communication and organizational skills
- Strong customer service skills
- Fluency in English
- Client-first mentality
- Intense work ethic
- Collaborative spirit and problem-solving approach
How you’ll grow:
- Cross-functional skills development & custom learning pathways
- Milestone training programs aligned to career progression opportunities
- Internal mobility paths that empower growth via s-curves, individual contribution and role expansions.
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